About Us
Expect Excellence!
About Us
The Hillsborough County Tax Collector’s office is responsible for the collection and distribution of local property, tangible, business, and tourist development taxes. As an agent for the Department of Highway Safety and Motor Vehicles, the office is the local connection for motor vehicle titles and registrations, mobile home fees, road testing, and driver license issuance. The office also works with other state agencies to provide additional services, including issuance of certified copies of FL Birth Certificates, Concealed Weapons Licenses, Vehicle for Hire Permits, and Hunting & Fishing licenses. The fees collected are immediately distributed to the appropriate agency or municipality to fund vital services at the state and local level.
The Hillsborough County Tax Collector’s office has developed a culture focused on driving continuous improvements throughout the organization and for our customers. In 2004, the office adopted a business management system through the Florida Sterling Council to formalize and streamline our business processes and achieve positive results and successful outcomes. In 2008, we received the Governor’s Sterling Award for Performance Excellence; and in 2011, we received the Sterling Sustained Excellence Award. We were the first Tax Collector in the state and the first government agency in Hillsborough County to receive these awards. Our office believes strongly in providing a high level of customer service to the residents of Hillsborough County and will continue to lead the way for performance excellence in government.
Our Mission:
What we do.
To perform the duties of our office with the highest level of ethics, customer service and efficiency.
Our Vision:
Where we want to be.
To be an exemplary government organization.
Our Core Values:
Standards we live by.
Integrity, Efficiency, Service.
My commitment is to ensure better customer service through a more responsive and innovative government agency. Nancy C. Millan
Leadership at the Hillsborough County Tax Collector's Office
The organization’s leadership team exemplifies the organization’s core values. Each senior leader is personally involved in the achievement of strategic goals and objectives.
Nancy C. Millan, Tax Collector and the senior leadership have created an environment that promotes and reinforces treating employees with respect, fairness, providing opportunities for challenging work, and personal and professional development. Innovation, high performance, and a customer and business focus are promoted and reinforced internally through the personal involvement of senior leaders in a wide variety of employee reward and recognition processes.